I was recently diagnosed with an eye condition that requires the daily use of expensive eye drops. The inexpensive drops cause too much irritation to be comfortable. I decided to order the drops through my mail order insurance and to use a manufacturer coupon. It took hours on the phone to get everything required to use the coupon and get the required information to the mail order pharmacy. It was all completed on Dec 15, 2013. I waited until after the holidays to call to see the status of the delivery. I was shocked that the mail order pharmacy was "sorry" but the order was never processed. My insurance was changed to a new mail order pharmacy on January 2014 and I would have to start the process all over. The coupon that was activated was no longer in effect. I told them that I thought this was unethical and unprofessional. After I requested to speak to a supervisor, none were "available".
After I cried for awhile, I called my sister, who has the same condition. She is successfully using another older historically used traditional eye drop that is inexpensive. I will call and ask my physician about that on Monday. If it works, it will be much better financially long term for me. The new mail order pharmacy offered to overnight the drops when ordered at their expense. My long-term friends, who recently acquired a large sum of unexpected funds, offered to help pay for the drops. What was initially a "catastrophe" to me became a blessing when I was able to pray about it and let God handle it. I don't know how it will turn out but I know I will be fine. I have had a wonderful reminder about God's love for me and I know he is looking out for me everyday. He sends his earth angels to help. I hope I can find opportunities to be an earth angel to others. We can "pay it forward." Thank you to my earth angels.
Pat
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